HLMS is geared toward management of all the processes which ends up sending letters to Physicians (PCP, Specialty Providers, and Clinics), Hospitals, Members and Health Plans. These include Auth Denial Letters, Claims Denial Letters, Claims Provider Dispute Resolution AB-1445 Letters, Appeals and Grievance Letters, Care Management Letters, New members welcome letters, Provider Contract Letters and many more. These letters adhere to specification as standardized by Health Care Industry Consortium – HICE.